Thursday, October 11, 2012

Ch. 6 - Consumer Decision Making


Consumer behavior is an important consideration when constructing a marketing plan. Businesses that cannot understand how a consumer's mind works will have a more challenging time trying to figure out how to target a campaign that will attract or catch attention. Can the internet search giant distribute market and support hardware? The search giant will sell a phone subsidized by a wireless carrier, probably T-Mobile. The Google-branded Nexus One smartphone is set to launch early January. It's a radical departure for an internet advertising company built on search terms and text ads to enter the low-margin, cut-throat hardware business. Of course this increases the rivalry with apple, as they already compete on browsers and desktop and mobile operating systems. Google’s product will have a long way to go before it can reach the iphone, and of course Google has none of Apple's chops in marketing, retail and customer support, but, analysts and partners say, don't put it past Google to draw on its rich arsenal of brand power and sheer will to disrupt and experiment. Analysts say if Google was serious about selling phones in mass quantities to consumers directly, it would have to quickly ramp up its consumer-marketing efforts.

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